Services and their design play an important role in closing the loops in the Circular Economy. Whether a business offers its services mainly for other business (b2b) or for end-costumers (b2c), well designed services can increase the sustainability of product-service-systems significantly.
Services allow for interaction and feedback with different stakeholder and can pro-vide information or understanding at important steps in a circular economy.
Moreover, product-service-systems allow for entirely new consumption models and collaboration in a new dimension.
The benchmark approach
Comparing a solution that already exist is a good way to identify both: approaches that function in established markets as well as areas to improve.
Comparing a benchmark (e.g. the best solution in the market or the best solution within the portfolio) offers a reference and a solid base to build new ideas on.
Answering one section will take approximately 20 min, depending on the level of knowledge and the complexity of the service.
What do you want to evaluate?
(You can adjust your selection after the first phase)